Return and Exchange of Products

Return and Exchange of Products
Returns and exchanges of a product shall be accepted in the following (1) to (4) instances only if MOYURU is contacted by email or telephone within seven (7) days after the product arrives:
(1) If there is a defect in the product;
(2) If a product that differs from the order content arrives;
(3) If the product is damaged during shipment;
(4) If none of items (1) to (3) above apply (specifically, if it is due to the Customer’s convenience), and none of the following apply; provided, however, that any product that is stated as “not subject to return” on the sales page cannot be returned:
・A product for which eight (8) or more days have elapsed after it arrives at the time it is dispatched from you for return or exchange;
・A product that has been used even once;
・A product (including the box, package and accessories to the product) that has been stained or damaged or becomes odorous under your care;
・Underwear and socks;
・A product purchased at a brick-and-mortar MOYURU store; or
・If the product tag or label is cut off or lost

How to Return Products
・Please return the product in its original condition, with the product tag and delivery note enclosed.
・Please make sure that the packaging of the product (including the bag and box) in the same condition as when it was delivered, and return the product in its packaging so it is not damaged or stained during the return process.

Return Address
MOYURU INTERNATIONAL CO., LTD.
Attn: EC RETURNS
4-2-12 Shimouma, Setagaya-ku
Tokyo 154-0002, Japan
(Tel: +81(0)3-6804-0972)

Refund
・MOYURU will bear the expenses incurred for the return shipping and transfer fees incurred for refunds with respect to (1) to (3) in the “Return and Exchange of Products”, and will either return the sales price, shipping fee, consumption tax, or exchange the product with a substitute product. Furthermore, there may be instances where exchanges cannot be made for reasons such as the product being out-of-stock, even if an exchange for a substitute product is requested.
・The expenses incurred for the return shipping and transfer fees incurred for refunds with respect to (4) of the “Return and Exchange of Products” will be borne by you, and MOYURU shall return the sales price and consumption tax, but will not return the shipping fee.
・Refund procedures shall be made after the returned product arrives at MOYURU through the payment service provider that you chose to make the payment. If you have any questions about refunds, please ask the payment service provider.

Last update: 09/22/2023